Technical Customer Support Specialist - German-speaking
Descrizione dell'offerta
We're all about helping brands turn ideas into impact. Frontify's brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands. With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we're on the lookout for new team members to share our vision. If you're ready for a brand-new adventure, keep reading! Your mission As a Technical Customer Support Specialist, you'll be the trusted technical problem-solver our customers reach for when something is in their way. You'll resolve issues with speed and care across email, chat, and the occasional call — from everyday product questions to hands-on SSO and custom domain setups — and you'll make sure every customer leaves an interaction feeling looked after, not just closed out. Just as importantly, you'll help our support system get smarter over time: improving our knowledge base, sharpening what our AI tooling can resolve on its own, and turning recurring problems into permanent fixes. Your responsibilities Be the technical front line Serve as the primary point of contact for customers seeking technical assistance through Intercom (email and chat), and be available for occasional calls for technical setups. Provide timely, professional, genuinely helpful responses — troubleshooting issues and resolving them to the customer's satisfaction. Maintain a customer-centric approach throughout every interaction, not just until the ticket closes. Troubleshoot and resolve at the root Diagnose and analyze reported issues, identify the root cause, and implement effective solutions. Provide clear workarounds where a full fix isn't immediately available, and report bugs with the detail Engineering needs to act. Partner wit
Dettagli
- Azienda: Frontify
- Sede: Sankt Gallen Metropolitan Area
- Tipo di contratto: Tempo pieno
- Fonte: lever
- Valido fino al: 30 settembre 2026
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