Sr. Customer Experience Specialist
Descrizione dell'offerta
About Warp Warp is the AI-native Employee Management Platform for ambitious companies. Our platform includes HRIS, payroll, IT, benefits, tax compliance, and more - all built from scratch on an AI-native architecture from day 1. Warp embeds itself into every part of a company's people operating layer, we process over half a billion $ annually in payroll, on track to grow to $2B. Legacy vendors in our space built their businesses by profiting from complexity. Warp is built from day one for AI to be the primary operator, not a feature. Every advance in LLM capability widens our lead. We hire people who ship constantly, own outcomes, and care about craft. If you want to build something that automates an entire category of core work, not just another point solution, this is the place. We've raised over $85M from top investors like Ashton Kutcher/Sound Ventures, Y Combinator, founders of Dropbox, Replit, SV Angel, and Homebrew Capital. Built by an obsessive team from MIT, Ramp, Brex, Google, Dropbox, Apple, and more. About The Role As a Senior Customer Experience Specialist at Warp, you'll be a senior product and payroll expert on our Customer Experience team, reporting to our Sr. Customer Experience Manager. You’ll own our most complex customer issues and high-impact escalations. You'll manage sensitive cases end-to-end, partner closely with engineering and product, and help raise the bar for the broader CX team through mentorship, stronger processes, and proactive problem-solving. What You’ll Do Own complex and high-priority customer escalations across chat, Slack, email, and calls Serve as a payroll and product expert for our customers Lead customer communication during sensitive situations, providing clear updates and setting expectations through resolution Partner with engineering on complex cases, reproducing issues, providing context, and driving them through resolution Identify recurring customer issues and recommend improvements to leadership, product, and engin
Dettagli
- Azienda: Warp
- Sede: Remoto
- Tipo di contratto: Tempo pieno
- Fonte: ashby
- Valido fino al: 10 ottobre 2026
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