Technical Account Manager, Europe
Descrizione dell'offerta
About Us Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just check out their tweets to see for yourself!) Founded by Feross Aboukhadijeh , a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised $ 125M in funding from top angels, operators, and security leaders. About the Role You'll own customer success post-sale for our European Customers. That means understanding how each customer wants to use Socket, helping them get there, and solving problems when things break. This is a product-focused, technical role. You'll spend your time learning customer environments, asking the right questions to uncover blockers, and translating product capabilities into solutions. You're also the front line for technical support. We don't have a separate support team. When something doesn't work as expected, you investigate. AEs own renewals and expansion. You own making the customer successful with the product. What You'll Do Account Management Own post sales relationship as the main point of contact and technical advisor Strategize with AEs on upsells, renewals and expansions Relationship building and executive alignment with our Champions Conducting Quarterly Business Reviews with strategic customers Build measurable customer success plans Onboarding & Implementation Lead technical onboarding for new enterprise customers, from initial setup through full integration Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling Build repeatable onboarding playbooks, scripts, and automations that reduce time-to-value Technical Troubleshooting Investigate and resolve integration, configuration, and compatibility issues Respond to customer issues in dedicated Slack channels Use logs and telemetry
Dettagli
- Azienda: Socket
- Sede: Remoto
- Tipo di contratto: Tempo pieno
- Fonte: jobicy
- Valido fino al: 14 ottobre 2026
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