Customer Success Manager
Descrizione dell'offerta
Role Description As a Customer Success Manager at Dropbox, you will own the post-sale relationship for a portfolio of customers, with a focus on helping them realize measurable value from their investment while driving product adoption, retention, and Net Revenue Retention (NRR). You will serve as a trusted advisor throughout the customer journey, developing a deep understanding of your customers’ business priorities, desired outcomes, stakeholders, and evolving needs. You will use customer insights, product adoption signals, stakeholder relationships, and demonstrated business value to proactively identify opportunities, address risks, and strengthen the customer’s long-term relationship with Dropbox. You will partner closely with Sales and cross-functional teams to align on customer strategy, navigate more complex commercial situations, identify growth opportunities, and deliver successful customer outcomes. The successful candidate is results-driven, customer-focused, and comfortable navigating complex customer organizations. They bring strong Customer Success fundamentals along with demonstrated experience influencing or owning renewals, mitigating customer risk, and delivering measurable retention outcomes in a B2B SaaS environment. Responsibilities Build and maintain strong relationships across customer organizations, serving as a trusted advisor to business leaders, executive sponsors, administrators, and other key stakeholders throughout their journey with Dropbox. Own a portfolio of customers and proactively manage customer health, adoption, value realization, stakeholder engagement, renewal readiness, and retention risk. Develop and execute Mutual Success Plans that connect Dropbox solutions to customer priorities, desired outcomes, and measurable business value. Own customer renewals across your portfolio, including developing renewal strategies, assessing renewal likelihood, identifying and mitigating risks, leading customer renewal conversations, coordi
Dettagli
- Azienda: Dropbox
- Sede: Remoto
- Tipo di contratto: Tempo pieno
- Fonte: greenhouse
- Valido fino al: 15 ottobre 2026
Offerte simili
Come funziona la candidatura con LavorAI
- Carichi il CV una volta: LavorAI lo riscrive per ogni annuncio, in formato leggibile dagli ATS.
- Scegli ruoli e città: ogni giorno troviamo le offerte compatibili e prepariamo la candidatura.
- Le risposte dei recruiter arrivano nella tua Inbox e sulla tua email.