Senior Workforce Management Analyst
Descrizione dell'offerta
🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍London, Cardiff or Remote (UK) | 💰£40,400 - £51,050 + Benefits ⭐ Our Workforce Management (WFM) team This is an excellent opportunity to step into a key Senior WFM Analyst role on a 15 month fixed-term contract. You'll report to a WFM Service Manager and be instrumental in using data-driven insights to perfectly staff our customer operations and service teams. You will be crucial in predicting our resource needs, proactively identifying risks, and translating those findings into clear, actionable strategies for our senior leaders. You’ll be a guiding voice for leaders, constantly improving WFM processes, and collaborating closely with Operations, People, Hiring, and L&D to boost efficiency and enhance the customer experience at Monzo. 🔑 You’ll play a key role... Preparing clear, concise, and actionable executive-level reports and presentations on WFM performance, trends, and resource requirements for senior leadership. Analysing large datasets, identifying patterns and trends, and communicating key insights to stakeholders. You'll use Google Sheets and Looker to create visualisations and reports, with a basic knowledge of BigQuery being a bonus. Creating and
Dettagli
- Azienda: Monzo
- Sede: Europe
- Tipo di contratto: Tempo pieno
- Fonte: arbeitnow
- Valido fino al: 24 ottobre 2026
Offerte simili
Come funziona la candidatura con LavorAI
- Carichi il CV una volta: LavorAI lo riscrive per ogni annuncio, in formato leggibile dagli ATS.
- Scegli ruoli e città: ogni giorno troviamo le offerte compatibili e prepariamo la candidatura.
- Le risposte dei recruiter arrivano nella tua Inbox e sulla tua email.