Banking Operations Associate – Claims
Descrizione dell'offerta
About the Opportunity As part of the Banking Operations group, you will be the operational anchor for claims handling in one of N26’s strategically critical markets: Spain. You will be responsible for delivery across all operational end-to-end claims processes, ensuring regulatory and compliance standards are met, and driving continuous improvements that materially improve customer outcomes and lower operational risk. This is a hands-on functional role: you will own the operational agenda for complex and edge-case workstreams in close partnership with stakeholders such as Product, Legal, and our Customer Service and Experience teams. In This Role, You Will: Own end-to-end Claims processes and governance: compliance, risk controls, audit readiness, and up-to-date internal documentation. Partake in defining and tracking team KPIs / OKRs with team leadership to measure operational readiness, quality, and performance. Oversee handling of complex cases (insolvency, legal requests, edge cases), ensuring correct escalation, remediation, and compliance with applicable law and internal policy. Manage relationships with outsourcing partners and external service providers; including design and deliver training, coach partners on complex case handling. Partner cross-functionally to identify, design, and implement process changes that improve customer experience and reduce risk. Lead incident analysis and root-cause investigations; propose and drive actionable, measurable workarounds and long-term fixes. Maintain and continuously improve internal documentation to minimise audit findings and operational friction. Coach and develop team members by providing clear feedback, career direction, and ensure the team operates within agreed decision boundaries. Drive standardisation and scale: identify opportunities to streamline workflows, automate repetitive tasks, and raise overall service quality. What You Need to Be Successful: Proven experience in operations, service delivery, or si
Dettagli
- Azienda: N26
- Sede: Barcelona
- Tipo di contratto: Tempo pieno
- Fonte: greenhouse
- Valido fino al: 29 ottobre 2026
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