Senior Service Delivery Specialist
Descrizione dell'offerta
At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a professional Senior Service Delivery Specialist to join our UniQue Strasbourg - France. What will you be bringing to the team? Coordinate the day-to-day delivery of live services, ensuring compliance with agreed SLAs and contractual obligations. Support Incident Management activities, ensuring issues are investigated, prioritized, and resolved promptly while minimizing operational risk. Coordinate internal and external teams to drive effective incident resolution and maintain service quality. Build and maintain strong relationships with operational stakeholders to ensure consistent service delivery against SLA commitments. Produce and maintain accurate operational and incident reports, including detailed incident documentation. Monitor and maintain service quality throughout the service delivery lifecycle. Collect, analyze, and report performance metrics and KPIs to identify trends and drive continuous service improvement. Support the transition of projects and new services into Business-as-Usual (BAU) operations. Assist in coordinating Problem Management and Release Management activities to ensure effective service governance. Facilitate problem resolution by coordinating with support teams, vendors, suppliers, customers, and other stakeholders while removing delivery roadblocks. Maintain high-quality Known Error Records and ensure the accuracy of the Knowledge Management Database. Work closely with Contract Managers to ensure timely problem resolution and fulfillment of contractual requirements. Engage Supplier Management teams when vendor support or escalation is required. Conduct Post-Resolution Reviews (PRRs) for critical incidents and problems, ensuring follow-up actions are tracked and completed. Monitor, report, and ensure achievement of Problem Management KPIs and service targets. Manage and resolve escalations received from Prob
Dettagli
- Azienda: Uni Systems
- Sede: Strasbourg, France
- Tipo di contratto: Tempo pieno
- Fonte: arbeitnow
- Valido fino al: 11 novembre 2026
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