Senior Product Customer Success Manager
Descrizione dell'offerta
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Job Description Senior Product Customer Success Manager Region: US, UK Location: Remote Reports To: Manager, Product Customer Success The Customer Success Team With a presence in the USA, UK and Philippines, the Customer Success Team manages clients across North America and Europe, with the expectation of adding further clients in the APAC region. It ensures clients gain and exceed the expected business benefits from their existing contract and creates a service environment where contract renewal naturally occurs and contract expansion can be easily achieved. Role Purpose Ensure client accounts are well managed and growing by improving KPIs and customer benefits, increasing embeddedness, and seeking opportunities for new journeys. In addition, this role supports the Manager, Customer Success by training and coaching the more junior and newer team members to increase team skills, together with providing day-to-day direction and support to CSMs for clients within their portfolio. Key Responsibilities Manage multiple accounts/workstreams in a small portfolio. Deliver complex technical integrations and projects. Understand clients’ contracts and interpret these to create win-win outcomes and avoid issues. Maintain a strategic success plan for each client, building on their business drivers. Develop operational client stakeholder relationships, becoming a partner and trusted advisor. Help customers understand and adopt relevant CE features and functionality. Construct and validate business cases. Deliver quarterly business reviews internally and to clients. Monitor and effectively communicate metrics, performance and value. Coach and train CSMs. Quality assurance of CSM deliverables.
Dettagli
- Azienda: nice
- Sede: Europe
- Tipo di contratto: Tempo pieno
- Fonte: arbeitnow
- Valido fino al: 13 novembre 2026
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