Technical Integration Specialist (EMEA)
Descrizione dell'offerta
About the Position Launched in 2019, Constructor is an AI-first ecommerce search and discovery platform that helps shoppers find the right products at the right time and enables leading global e-commerce brands to drive meaningful revenue and conversion gains. As a Technical Integration Specialist, you will improve the e-commerce experience for hundreds of millions of users across the world by providing first level technical support to e-commerce companies (our customers) as they integrate their websites and mobile applications with Constructor's platform. This includes: Onboarding support - Collaborating with customers to understand their technical integration needs and assist them through the integration process API and library education - Providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries Troubleshooting - Helping resolve technical challenges and integration issues alongside Customer Success teams Index configuration - Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results Communication - Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations Process improvement - Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding Requirements Proven experience in customer support or technical support roles Knowledge of REST-based web services, APIs, and integration best practices Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences Detail-oriented with a commitment to delivering exceptional customer support Strong problem-solving skills and a proactive approach to issue resolution Preferred Qualifications Familiarity with structured data formats (JSON, CSV) and basic search/index concept
Dettagli
- Azienda: Constructor
- Sede: Remoto
- Tipo di contratto: Tempo pieno
- Fonte: arbeitnow
- Valido fino al: 15 novembre 2026
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