Support Operations Manager
Descrizione dell'offerta
About us: Gismart is a value-driven mobile app developer with a strong presence in the Health & Wellness, Utilities, and Music app markets. We have achieved a significant milestone of over 1 billion downloads worldwide, taking a step toward our mission of cultivating the well-being of people worldwide. With headquarters in London, UK, Gismart is a dynamic global company with a reach extending across Europe and far beyond. Our determined team comprises over 400 individuals who bring diversity, creativity, innovation, and relentless drive to the company. Gismart unites professionals from diverse backgrounds in entertainment, music, and tech, allowing us to play to each other’s strengths and succeed as a team. Our mission: Become a stepping stone on our customers’ journeys of self-improvement. Our values: D eliver what matters R espect and support others I nitiate and own V oiceopenly E xecute with quality If you are passionate about mobile app development and want to join a company that’s reshaping the industry, Gismart is the place for you. We provide exciting career opportunities, a supportive workplace culture, and the chance to contribute to a team that is making a tangible impact. For more information on Gismart, visit gismart.com . Responsibilities: Coordinate Support operations across multiple teams, ensuring alignment, ownership, and consistent execution Identify operational gaps and proactively propose and implement improvements Lead the rollout of new processes, policies, tools, and product launches across Support Manage the Support Operations backlog and drive cross-functional projects to completion Administer and continuously improve Zendesk, including workflows, routing, SLAs, triggers, automations, tags, and permissions Define Support KPIs, build dashboards and reports, and turn data into actionable recommendations Establish effective communication and coordination processes across Support teams Identify AI and automation opportunities and work with the
Dettagli
- Azienda: Gismart
- Sede: Remoto
- Tipo di contratto: Tempo pieno
- Fonte: ashby
- Valido fino al: 17 novembre 2026
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