Program Manager ILS and Customer Support
Descrizione dell'offerta
Establish and develop Integrated Logistics Support (ILS) and Customer Support within the Project Management Office (PMO) of Optics11. The Program Manager will create the processes, tools and organizational capabilities needed to support products throughout their operational life, from delivery and commissioning to maintenance, upgrades and end of life. Optics11 develops fibre optic sensing systems for demanding applications, including underwater security and energy infrastructure. This role connects engineering decisions with customer operating needs, helping ensure that delivered systems remain reliable, maintainable and supported at a sustainable cost. Initially, the role combines program leadership with direct execution. As demand grows, the Program Manager will develop the business case, staffing plan and partnerships for a dedicated support organization. Responsibilities: Build the function: Assess current support activities, installed systems and contractual commitments. Define the service model, responsibilities, priorities and phased implementation roadmap. Manage the program budget, dependencies, risks and progress reporting. Establish ILS: Create support plans for priority products and customer programs. Coordinate maintenance concepts, repair levels, spare parts provisioning, support equipment, technical documentation, training, and packaging, handling and storage requirements. Define lifecycle cost assumptions and obsolescence plans with Engineering and Supply Chain. Embed supportability in development: Translate customer support requirements into product requirements and delivery acceptance criteria. Work with Engineering on reliability, availability, maintainability and failure analysis. Ensure service access, diagnostics, configuration records and support deliverables are addressed before release. Launch Customer Support: Implement a clear contact point, case management, severity levels, escalation routes and customer communication. Define service hou
Dettagli
- Azienda: Optics11
- Sede: Amsterdam, Noord-Holland, Netherlands
- Tipo di contratto: Tempo pieno
- Fonte: recruitee
- Valido fino al: 17 novembre 2026
Offerte simili
Come funziona la candidatura con LavorAI
- Carichi il CV una volta: LavorAI lo riscrive per ogni annuncio, in formato leggibile dagli ATS.
- Scegli ruoli e città: ogni giorno troviamo le offerte compatibili e prepariamo la candidatura.
- Le risposte dei recruiter arrivano nella tua Inbox e sulla tua email.