Customer Experience Consultant
Descrizione dell'offerta
................ For our client from the Insurance sector in Zurich, we are looking for an experienced, motivated and open-minded Customer Experience Consultant . Our client is looking for a motivated professional to help translate customer needs into meaningful improvements across the customer journey. In this role, you will work at the intersection of business, technology, and design, supporting the delivery of customer-centric solutions in a dynamic international environment. Your Tasks: Analyze customer needs, customer journeys, and business data to identify improvement opportunities and optimize key customer touchpoints Support the development and implementation of customer experience initiatives and translate strategic objectives into actionable measures Collaborate with business stakeholders to enhance existing customer journeys and design customer-centric solutions Facilitate customer journey mapping activities, workshops, and research initiatives, deriving actionable recommendations from findings Work closely with UX/UI designers, service designers, product teams, and technology partners to deliver digital solutions Contribute to digital experience strategies through customer research, stakeholder engagement, and future-state journey design Support the adoption and optimization of customer experience platforms and digital tools, including CRM, analytics, and customer data solutions Build strong relationships with stakeholders across business, IT, marketing, and customer-focused functions Your Profile: Bachelor’s or Master’s degree in Business Administration, Marketing, Digital Business, Design, or a related field Around 3 years of professional experience in Customer Experience, Service Design, Digital Products, Consulting, or a comparable role Experience working on customer journey, customer experience, or digital transformation initiatives Knowledge of user research methods, journey mapping, design thinking, and customer-centric design approaches Strong an
Dettagli
- Azienda: Coopers Group AG
- Sede: Remoto
- Tipo di contratto: Tempo pieno
- Fonte: arbeitnow
- Valido fino al: 18 novembre 2026
Offerte simili
Come funziona la candidatura con LavorAI
- Carichi il CV una volta: LavorAI lo riscrive per ogni annuncio, in formato leggibile dagli ATS.
- Scegli ruoli e città: ogni giorno troviamo le offerte compatibili e prepariamo la candidatura.
- Le risposte dei recruiter arrivano nella tua Inbox e sulla tua email.