Technical Support Engineer
Descrizione dell'offerta
Our client is an established international high-tech organisation and fully-fledged Managed Service Provider supporting a diverse range of well-known businesses. They are seeking an experienced Technical Support Engineer who can provide dependable technical support while confidently handling hands-on work at customer locations. This is a practical and varied position for someone who enjoys troubleshooting, working with different technologies and providing a high level of service to customers. What You'll Be Doing Take ownership of customer technical queries and provide appropriate support. Travel to customer sites to investigate faults, implement fixes and complete maintenance activities. Manage incoming support tickets and requests through the Service Desk platform. Keep customers informed about progress and resolution times in accordance with SLAs. Escalate serious or business-critical incidents when required. Plan and manage daily priorities to ensure work is completed efficiently. Monitor customer systems and environments and ensure their technology continues to support business requirements. Install, configure, test, maintain and repair IT equipment and software. Maintain clear records of technical activity, ticket updates and outstanding tasks. Deal with urgent incidents both remotely and on-site. Benefits Salary between £30,000 and £40,000 per year, based on experience. 40 days' annual leave. You should have a minimum of 5 years' relevant IT experience and be comfortable working across a broad technical environment, including: Cyber Essentials and GDPR security standards, with hands-on implementation experience (mandatory) . Microsoft 365, including Email, SharePoint, Teams and OneDrive (mandatory) . Intune, RMM technologies and telephone systems. Installation and maintenance of networks, including switches, routers, APs, DHCP, DNS, TCP/IP, VLANs and firewalls. Working alongside external suppliers and service providers to resolve technical matters. Following
Dettagli
- Azienda: Emplyfy
- Sede: Addlestone, Richmond upon Thames, United Kingdom
- Tipo di contratto: Tempo pieno
- Fonte: recruitee
- Valido fino al: 20 novembre 2026
Offerte simili
Come funziona la candidatura con LavorAI
- Carichi il CV una volta: LavorAI lo riscrive per ogni annuncio, in formato leggibile dagli ATS.
- Scegli ruoli e città: ogni giorno troviamo le offerte compatibili e prepariamo la candidatura.
- Le risposte dei recruiter arrivano nella tua Inbox e sulla tua email.