Technical Systems Engineer
Descrizione dell'offerta
An opportunity is available for an experienced Technical Systems Engineer to join a high-tech organisation providing managed IT services to established businesses. This is a varied, customer-focused position involving technical support, infrastructure, system maintenance and hands-on work at client locations. The successful candidate will be comfortable working across multiple technologies and taking ownership of issues through to resolution. The Role Serve as a technical contact for customers and provide effective solutions to their IT requirements. Attend customer premises when required to diagnose faults, complete repairs and carry out scheduled maintenance. Manage support cases and service requests using the company's Service Desk platform. Keep customers informed throughout the support process in accordance with agreed service levels. Escalate significant incidents and issues requiring Management intervention. Review daily priorities and manage your workload to ensure required actions are completed. Monitor the condition and performance of customer environments and ensure business requirements continue to be met. Carry out the installation, configuration, testing, maintenance and repair of hardware and software. Keep technical records, tickets and documentation up to date. Take ownership of urgent and high-priority incidents, whether handled remotely or on-site. On Offer: Salary of £30,000 - £40,000 per year, dependent on experience. 40 days' annual paid holiday. Applicants should have at least 5 years' experience in a relevant IT role and be confident working with: Cyber Essentials and GDPR security standards, including implementation and configuration (mandatory) . Microsoft 365 applications and cloud services, particularly Email, SharePoint, Teams and OneDrive (mandatory) . Intune, Remote Monitoring and Management platforms and telephone systems. Network infrastructure including routers, switches, access points, DHCP, DNS, TCP/IP, firewalls and VLANs. Extern
Dettagli
- Azienda: Emplyfy
- Sede: Addlestone, Richmond upon Thames, United Kingdom
- Tipo di contratto: Tempo pieno
- Fonte: recruitee
- Valido fino al: 20 novembre 2026
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