Software Engineer (Autonomous Agents)
Descrizione dell'offerta
Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide. It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone. AI is a key investment area for Kraken Technologies. You’ll join Autonomous Agents , the team building AI-powered customer service for the energy industry. We connect conversational AI to Kraken’s customer platform so agents can do more than answer questions: they can use account information and approved tools to resolve real customer needs, like understanding a bill or submitting a meter reading, and hand over to a person, with full context, when it matters. We’re launching autonomous agents with our utilities clients and the demand is growing quickly. The team is moving from initial trials to long-term production use, and we’re scaling from client-specific builds to a reusable product that can serve many clients. We’re growing the team to make that happen. 🏡 Where you'll fit in: You’ll join a cross-functional team of around 10 engineers, alongside product and machine learning specialists, working closely with Kraken platform teams. The work spans two connected areas, and you’ll contribute to both: Build: the reusable core of the product. This covers client-agnostic agent journeys and tooling, MCP interfaces into Kraken, email, messaging and voice capabilities, and the observability, feature toggles and guardrails that let us roll out safely. Implementation: taking that core to individual clients. You’ll work with client teams to understand their custom
Dettagli
- Azienda: Kraken
- Sede: London, UK · United Kingdom · Paris, France · France · Berlin, Germany · Germany
- Tipo di contratto: Tempo pieno
- Fonte: ashby
- Valido fino al: 20 novembre 2026
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