Field Service Engineer- Iowa Territory
Descrizione dell'offerta
HydraForce, a Bosch company, is seeking a Field Service Engineer to support customers throughout the Iowa service territory. This customer-facing engineering role provides hands-on technical support for hydraulic systems and components, manages customer quality and warranty claims, and works closely with customers and internal teams to drive timely resolution of field issues. The Field Service Engineer will troubleshoot hydraulic system and component concerns at customer locations, coordinate repairs and product returns, support root cause analysis, and ensure customer claims and RMAs are managed accurately and within established response targets. Key Responsibilities Provide on-site technical support to customers throughout the assigned territory, including troubleshooting, repairs, product inspections, sorting activities, and other field service needs. Diagnose hydraulic system and component issues, including leaks, pressure loss, valve malfunctions, and other potential failure modes. When feasible and approved by the customer, repair or replace components to restore proper system operation. Support customers in resolving product quality, warranty, and technical concerns. Serve as a key link between customers and HydraForce internal teams, ensuring clear and timely communication throughout the issue-resolution process. Initiate and manage Return Material Authorizations (RMAs), documenting failure modes and relevant technical information to support efficient investigation and resolution. Lead or support structured problem-solving and root cause analysis using 8D methodology and other appropriate OEM/customer-required problem-solving tools. Understand and communicate customer-specific quality requirements in accordance with applicable supplier quality manuals and standards. Support product returns and RGA reporting for customer line rejects, ensuring appropriate root cause analysis and corrective actions are completed to prevent recurrence. Utilize customer portals
Dettagli
- Azienda: Bosch
- Sede: Remoto
- Tipo di contratto: Tempo pieno
- Fonte: smartrecruiters
- Valido fino al: 21 novembre 2026
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