Customer Success Representative – Commercial Cards (Remote, US)
Descrizione dell'offerta
About the Role We're growing the customer success function at a fintech startup. We're seeking a Customer Success Representative who will be the first line of support for our clients. This role is critical in ensuring a seamless experience by handling incoming phone calls and support tickets with urgency and care. You'll also assist with daily operational reports and play a key role in identifying and escalating high-priority issues such as card declines, account access issues, and fraud. As a Customer Success Representative, you'll work directly alongside our Customer Success Manager, supporting a growing portfolio of clients across commercial card and accounts payable products. You'll own day-to-day client interactions, help manage our inbound support line, and get hands-on exposure to every part of the payments stack we're building — with a clear path to grow into a full CSM role as our product channels expand. Startup environment: You'll be doing real work from day one — not shadowing or ticket triaging. If you're looking for a place to build something and grow with it, this is that opportunity. Work arrangement: Fully remote (US) What You'll Do Support day-to-day client relationships across a portfolio of commercial card and accounts payable clients, under the guidance of the Customer Success Manager. Cover the inbound client support phone line during business hours — fielding questions, logging issues, and resolving common card operations problems independently. Handle first-level support requests: card issuance questions, authorization inquiries, transaction research, and basic dispute intake. Escalate complex processor-side or compliance-related issues to the CSM with full context and documentation. Maintain accurate client records, support logs, and issue tracking across internal systems. Assist in preparing client-facing materials — onboarding guides, QBR supporting data, and program update communications. Help document support processes and resolution wor
Dettagli
- Azienda: Zact
- Sede: Remoto
- Tipo di contratto: Tempo pieno
- Fonte: breezy
- Valido fino al: 22 novembre 2026
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