MSP Engineer, Network and Security - Rotating shifts
Descrizione dell'offerta
About BRIXIO BRIXIO is a cybersecurity and cloud services provider and a Cloudflare Authorised Service Delivery Partner , dual certified in Core Services and Cloudflare One. We design, implement and operate Cloudflare environments for enterprise and public-sector clients across the Gulf, Europe and Asia, with offices in Casablanca, Paris, Luxembourg, Dubai and Singapore. Since July 2026, BRIXIO has been part of Equans, a Bouygues group company , combining our specialist focus and technical expertise with the scale, stability and career opportunities of a major international organisation. The Role BRIXIO is building a genuine managed services capability — not simply a ticket queue. As an MSP Engineer , you will operate client Cloudflare environments during your shift, combining reactive incident management with structured, proactive engineering. You will detect and investigate issues before clients report them, resolve incidents within committed service levels, execute production changes under controlled processes, and carry out proactive activities designed to improve security, performance and service stability over time. Managed services and support are delivered by the same team. This means your role spans both incident response and scheduled proactive work , with proactive engineering time protected within the rota rather than fitted around ticket volume. You will be the technical responder on shift , but you will not carry an account alone. Client relationship management and reporting are owned by the Delivery Manager, while technical arbitration sits with the MSP & Support Lead. There is no expectation to be reachable outside your scheduled shift . Working Pattern BRIXIO operates a follow-the-sun model across its teams in Morocco and the Philippines, designed around client demand and defined service coverage windows. Early Shift 09:00–17:00 Morocco time Provides full coverage during the core client peak window and is named on relevant client contracts. Late Shi
Dettagli
- Azienda: Brixio
- Sede: Remoto
- Tipo di contratto: Tempo pieno
- Fonte: arbeitnow
- Valido fino al: 30 ottobre 2026
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