(French & English C1) Customer Success Manager (remote)
Descrizione dell'offerta
Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Success Manager today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Manage and grow relationships with key client stakeholders at the company’s small clients; Organize and conduct Operational Reviews with clients on a monthly to quarterly basis; Identify opportunities for improvement to drive optimal use and adoption of the platform; Monitor client activity and operations, flag potential risks, and proactively address issues; Define high-level strategies and target models with clients to ensure long-term adoption and satisfaction; Analyze platform and client KPIs to support data-driven decision-making; Act as a functional and strategic advisor, providing guidance to help clients achieve their business objectives; Proactively resolve client issues and ensure timely follow-up; Work closely with Product teams to share market requirements and contribute to product evolution; Partner with the global Customer Success team to identify and share best practices and continuously improve the customer success organization. What you need to succeed in this role: Excellent French and English skills (C1 for both spoken and written); Experience in Customer Success, Client Relationship Management, or Consulting , ideally in a B2B SaaS environment; Strong customer relationship and communication skills
Dettagli
- Azienda: Supportyourapp
- Sede: Remoto
- Tipo di contratto: Contratto / freelance
- Fonte: arbeitnow
- Valido fino al: 6 novembre 2026
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