Senior Salesforce Administrator - Service Cloud
Descrizione dell'offerta
Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals . About the Role: We’re seeking a Senior Salesforce Administrator - Service Cloud to own the configuration, governance, and continuous improvement of our Service Cloud platform. This is a full-time, regular position on our Engineering & Technology team. You’ll be the platform owner for how our support and care teams work inside Salesforce — case management, Omni-Channel routing, the Service Console, and the automation that keeps agents productive and SLAs on track. You’ll partner closely with Support Operations and CX leaders to translate their process needs into scalable, well-governed Salesforce configuration, and you’ll mentor other admins as our Service Cloud footprint grows. What You Will Do Own case management configuration — assignment/escalation rules, case queues, record types, and Omni-Channel routing (queue-based, skill-based, and external). Configure and maintain the Lightning Service Console , utility bar, and Knowledge base architecture, including article lifecycle and taxonomy. Build and tune entitlements, SLAs, and milestones to keep support commitments visible and enforcea
Dettagli
- Azienda: Hims And Hers
- Sede: Remoto
- Tipo di contratto: Tempo pieno
- Fonte: ashby
- Valido fino al: 18 novembre 2026
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