Sr. Reliability Engineer
Descrizione dell'offerta
Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals . About the Role: We're looking for a Senior Reliability Engineer to make Hims & Hers systems measurably more reliable: building the observability, tooling, and automation that catch problems before people do. Recent work at this level includes preparing our stack for 32x baseline traffic during high-stakes seasonal surges with zero customer-facing issues and improved P95 latency, turning databases into a paved platform with consistent observability and guardrails, and building AI agents that pull FireHydrant, Datadog, Jira, and Confluence into a single incident picture. We use AI first: every engineer gets a Claude Enterprise license, and we expect you to use it as a core part of how you investigate, build, and write, not as an afterthought. You Will: Own reliability for Tier 1 customer journeys: Define and instrument SLOs, golden signals, and business-level monitors for the journeys that matter most (checkout, telehealth visits, prescription fulfillment), so that degradation is detected by systems rather than by customers or support tickets. Move our "detected by monitors vs. detected by
Dettagli
- Azienda: Hims And Hers
- Sede: Remoto
- Tipo di contratto: Tempo pieno
- Fonte: ashby
- Valido fino al: 18 novembre 2026
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