Regional Director of Pooled Customer Success
Descrizione dell'offerta
About CodeRabbit CodeRabbit is the leading AI code review platform, trusted by more than 17,000 customers and 150,000 open-source projects, conducting over 2 million code reviews each week. We build the symbiotic partnership between developers and AI that makes shipping fast software safe again, reviewing every pull request, IDE change, and CLI commit so teams can move quickly without breaking things. We are a fast-moving, well-funded company, fresh off a $143M Series C at a $1.5B valuation — building Agentic Change Management, the control layer for software changes created by humans and agents. As AI writes more of the world's code, the bottleneck moves from implementation to judgment and helping human judgment scale is exactly the problem we exist to solve. Location: San Francisco, Hybrid About the team CodeRabbit is the AI code review platform. Development teams install it on their repositories and it reviews every pull request, so it sits in the daily workflow of a large and fast-growing customer base. The Scaled Success team is responsible for the health of that base. It is a team of a program manager, a content and enablement specialist, a success analytics engineer and a success operations manager, reporting to the Director of Scaled Success. The pooled customer success team is the next team to be added, and this role leads it. The role You build and run the pooled customer success team. Work arrives on a shared queue when a signal fires: onboarding has stalled, nothing has been configured, the only active user has gone quiet, a renewal is approaching, a cancellation has been started, or a team is using fewer seats than it has bought. The signals come from our configuration maturity model, which scores every account on how deeply it has set up the product, and from the automated campaigns that escalate when a customer needs a person. You design the queue, write the routing rules, set the response standards, build the playbooks, hire the team, and measure whet
Dettagli
- Azienda: CodeRabbit
- Sede: San Francisco · United States
- Tipo di contratto: Tempo pieno
- Fonte: ashby
- Valido fino al: 20 novembre 2026
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