Technical Support Engineer
Descrizione dell'offerta
L3 Technical Support Engineer, Enterprise Networking and AV Solutions Location: Remote, Canada (British Columbia preferred) Department: Customer Support and Services (CSS) Reports To: Manager, L3 Technical Support About the Role NETGEAR is looking for a highly skilled, customer-focused L3 Technical Support Engineer to join our growing Enterprise Networking and AV technical support team. This is a remote position based in Canada, with a preference for candidates in British Columbia. You'll work hours that line up with Pacific Time to support our North America customers. You'll be the escalation point for L1 and L2 support. Working with our engineering teams, you'll resolve complex networking and AV-over-IP issues for enterprise customers, MSPs, and integrators. You'll support NETGEAR's switches, WiFi access points, security gateways, and network management solutions, both cloud and on-premises. In this post-sales role, you'll represent NETGEAR to our customers, bringing strong technical skills and excellent customer management to a fast-paced, high-growth environment. Key Responsibilities Serve as the technical escalation point for Enterprise Networking and AV customers, working with them directly by phone whenever possible Diagnose and resolve complex technical issues involving: Layer 2 switching and Layer 3 routing QoS, IGMP, and STP Network and AV-over-IP hardware Wireless networking AV protocols and interoperability (Dante, NDI, AES67, and others) Cloud-based and on-premises management platforms Work with engineering and product teams to resolve complex issues and bugs, and share feedback that improves the customer experience Replicate issues and validate fixes hands-on in lab environments Document solutions, root causes, and workarounds in the knowledge base Stay current on emerging networking and AV technologies, including NETGEAR product roadmaps and firmware updates Contribute to proactive support work, such as support guides, training for lower-tier support
Dettagli
- Azienda: NETGEAR
- Sede: Remoto
- Tipo di contratto: Tempo pieno
- Fonte: ashby
- Valido fino al: 23 novembre 2026
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