Director, Process Engineering
Descrizione dell'offerta
Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage. Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners. As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission. Reporting to the Senior Director of Care Operations Intelligence, the Director, Process Engineering owns the operating model that continuously improves AI-agent and human support-workflow performance. This starts with building the library of agent operating procedures (AOPs) that govern how AI agents operate across the member and provider support journey. It also owns the knowledge management system for AI and human processes and the discipline that surfaces what's failing (for AI and human-delivered service alike) and routes each gap to the right owner with clear accountability. This role sits within the Care Operations Intelligence department and starts by building a small, high-leverage team focused on AOP execution, governance, and the cross-functional operating rhythm that keeps everyone honest about what's actually working. This is a full time, fully-remote position, though the ability to be onsite in our NYC office once a week is preferred. What you’ll do: Manage a team of operations transformation m
Dettagli
- Azienda: Spring Health
- Sede: Remoto
- Tipo di contratto: Tempo pieno
- Fonte: ashby
- Valido fino al: 18 novembre 2026
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