Founding Account Manager, EMEA
Descrizione dell'offerta
Founding Account Manager, EMEA The Role Geordie helps enterprises govern their AI agents safely, and our customer base is growing quickly. We're hiring our founding Account Manager for EMEA to look after those customers and help them get the most out of Geordie. This is an important hire for us. You'll be the first person in EMEA focused entirely on existing customers, looking after our first 50 or so customers in the region plus our strategic accounts. Our US Account Manager has already put much of our customer process in place. You'll adapt it for EMEA and keep improving how we onboard, support, grow, and renew customers. When a customer runs into a problem, you'll dig into the technical detail yourself and work with our Technical Account Managers, Support, and Engineering teams until it's fixed. The role is also commercial. You'll own renewals and carry a renewal number, and you'll work with our Account Executives on upsell and cross-sell. We use AI agents in our day-to-day work, including tools like Claude Cowork, and we'd expect you to as well. If that doesn't interest you, this probably isn't the right role. What You'll Do Own the Customer Relationship — Be the main day-to-day contact for our first 50 or so EMEA customers and our strategic accounts. Run bi-weekly check-ins and Executive Business Reviews. Know each customer well: what they're trying to achieve with AI agents, who the key people are, and where Geordie is helping. Lead Onboarding and Implementation — Run onboarding and implementation for new customers. Agree milestones with them, hold them to those milestones, and get them up and running quickly. Evolve the Customer Motion — Take the processes our US team has built, adapt them for EMEA, and improve them as we learn. Add to our playbooks and health metrics. Solve Problems Hands-On — Learn the Geordie platform well enough to troubleshoot issues yourself. When something needs Support, a Technical Account Manager, or Engineering, stay on it until the
Dettagli
- Azienda: Geordie AI
- Sede: Remoto
- Tipo di contratto: Tempo pieno
- Fonte: ashby
- Valido fino al: 18 novembre 2026
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